Salary Range
AED5,000 - AED8,500 / month
Experience
5–7 years
Education
Bachelor's Degree (Undergraduate)
Work Mode
On-Site
Role Overview & Description
We are seeking an experienced Customer Service Manager to lead customer support operations, improve service quality, and enhance customer satisfaction. The ideal candidate will manage customer service teams, develop service standards, and ensure efficient handling of customer inquiries and complaints
Key Requirements & Responsibilities
• Manage daily customer service operations and team performance.
• Develop customer service policies and quality standards.
• Handle escalated customer complaints and resolve complex issues.
• Monitor customer satisfaction metrics and service performance.
• Train and mentor customer service representatives.
Required Skills & Expertise
Customer Relationship Management
Team Leadership & Staff Development
Complaint Resolution & Conflict Management
Performance Monitoring & Reporting
Communication & Problem-Solving
Education & Study Field
Bachelor's Degree (Undergraduate)
Experience Required
5–7 years
Languages Required
English
Arabic
Perks & Benefits
- House Rent Allowance (HRA)
- Medical Allowance (MA)
- Visa
- 1 Month Annual Leave
Job Snapshot
- Job Code #JOB-2700
- Category Customer Service
- Employment Full-Time
- Work Mode On-Site
- Shift Type Day Shift
- Deadline Sep 30, 2026
- Country United Arab Emirates
- State / Province Sharjah