Customer Support Executive
Chirayinkeezhu
•
Posted 6 months ago
Salary Range
₹15,000 - ₹28,000 / month
Experience
1–3 years
Education
Bachelor's Degree (Undergraduate)
Work Mode
On-Site
Role Overview & Description
We are seeking an Customer Support Executive to responsible for managing client communication and ensuring smooth coordination of transport operations. The role involves providing trip status updates, handling documentation, and resolving customer issues. The executive ensures timely responses and maintains strong client relationships. Additionally, the position focuses on service quality, accuracy, and customer satisfaction
Key Requirements & Responsibilities
• Communicate with clients and provide trip status updates
• Collect and share POD documents
• Handle invoice-related queries
• Resolve complaints related to delays, damages, and shortages
• Coordinate with operations and drivers
• Maintain customer records and reports
Required Skills & Expertise
Strong communication and customer handling skills
Problem-solving and complaint resolution ability
Coordination and multitasking skills
Attention to detail and documentation accuracy
Basic computer and MS Office knowledge
Education & Study Field
Bachelor's Degree (Undergraduate)
Experience Required
1–3 years
Languages Required
English
Perks & Benefits
- House Rent Allowance (HRA)
Job Snapshot
- Job Code #JOB-1269
- Category Other
- Employment Full-Time
- Work Mode On-Site
- Shift Type Day Shift
- Deadline May 30, 2026
- Country India
- State / Province Kerala