Front Desk Executive

Kochi, Ernakulam, Kerala, India • Posted 4 months ago

Front Desk Executive Job Title: Front Desk Executive Location: Kochi Salary: ₹18,000 – ₹25,000 per month (Depending on experience and qualifications) Job Summary We are looking for a professional and customer-focused Front Desk Executive to manage front office operations and ensure a pleasant experience for guests and visitors. The ideal candidate should possess excellent communication skills, a positive attitude, and the ability to handle front desk responsibilities efficiently Requirements Degree, Diploma, or Certification in Hotel Management, Hospitality, or a related field. Minimum 1–3 years of experience in Front Office, Reception, or Customer Service roles. Excellent communication and interpersonal skills. Proficiency in MS Office and hotel management software is an advantage. Strong customer service and problem-solving abilities. Professional appearance and positive attitude. Ability to work flexible shifts, including weekends and holidays. Benefits Competitive salary package. Career growth opportunities within the hospitality industry. Accommodation and meals as per company policy (if applicable). Professional and supportive work environment. Experience Required: 1–3 Years Qualification: Degree/Diploma in Hotel Management, Hospitality, or related field Location: Kochi Salary: ₹18,000 – ₹25,000 per month

• Welcome and assist guests, visitors, and clients in a professional manner. • Handle check-in and check-out procedures efficiently. • Manage room reservations, bookings, and guest inquiries. • Answer phone calls, emails, and direct inquiries to the appropriate departments. • Maintain accurate guest records and update reservation systems. • Coordinate with housekeeping and other departments to ensure smooth operations. • Handle guest concerns and provide timely resolutions. • Process payments, invoices, and billing-related activities. • Ensure the reception area is clean, organized, and presentable at all times. • Follow company policies and maintain high standards of customer service.

Front Desk Executive

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