Guest Relations Executive
Downtown Dubai
•
Posted 6 months ago
Salary Range
AED4,000 - AED7,500 / month
Experience
1–3 years
Education
Diploma
Work Mode
On-Site
Role Overview & Description
We are hiring a Guest Relations Executive to deliver exceptional customer service and ensure a high-quality guest experience. The role involves welcoming guests, handling inquiries, resolving complaints professionally, and coordinating with hotel/operations teams to ensure smooth service delivery. The ideal candidate should maintain a positive image of the organization and enhance guest satisfaction at all times
Key Requirements & Responsibilities
• Welcome and assist guests during check-in, stay, and check-out
• Handle guest complaints and resolve issues promptly and professionally
• Coordinate with housekeeping, front office, and operations teams
• Maintain guest records and ensure personalized service delivery
• Ensure high standards of customer satisfaction and service quality
Required Skills & Expertise
Excellent communication and interpersonal skills
Strong customer service orientation
Problem-solving and conflict resolution ability
Professional grooming and presentation skills
Multitasking and time management in busy environments
Education & Study Field
Diploma
Bachelor's Degree (Undergraduate)
Experience Required
1–3 years
Languages Required
English
Perks & Benefits
- House Rent Allowance (HRA)
- Medical Allowance (MA)
- Visa
- Ticket
- 1 Month Annual Leave
Job Snapshot
- Job Code #JOB-1390
- Category Other
- Employment Full-Time
- Work Mode On-Site
- Shift Type Day Shift
- Deadline Jun 30, 2026
- Country United Arab Emirates
- State / Province Dubai