Guest Relations Manager
Munnar
•
Posted 6 months ago
Salary Range
₹35,000 - ₹70,000 / month
Experience
3 years
Education
Diploma
Work Mode
On-Site
Role Overview & Description
The Guest Relations Manager is responsible for ensuring exceptional guest experiences by managing VIP guests, handling complaints, and overseeing special requests. The role focuses on maintaining high service standards, enhancing guest satisfaction, and building strong guest relationships in a luxury hotel environment.
Key Requirements & Responsibilities
• Manage and oversee all guest relations operations
• Handle VIP guest arrivals, stays, and departures
• Manage special guest requests (events, surprises, personalized services)
Required Skills & Expertise
Strong problem-solving and conflict resolution ability
High level of professionalism and grooming
Leadership and team management skills
Education & Study Field
Diploma
Experience Required
3 years
Languages Required
English
Perks & Benefits
- Health insurance
- House Rent Allowance (HRA)
- Special Allowance (SA)
Job Snapshot
- Job Code #JOB-334
- Category Other
- Employment Full-Time
- Work Mode On-Site
- Shift Type Rotational Shift
- Deadline May 31, 2026
- Country India
- State / Province Kerala