Technical Support Executive
Kanjirappally
•
Posted 6 months ago
Salary Range
₹12,000 - ₹40,000 / month
Experience
0–3 years
Education
Diploma
Work Mode
On-Site
Role Overview & Description
The Technical Support Executive is responsible for providing technical assistance to customers or internal users, resolving software/hardware issues, and ensuring smooth functioning of IT systems or services through phone, email, or chat support.
Key Requirements & Responsibilities
• Handle customer technical queries and support tickets
• Troubleshoot software, hardware, or network issues
• Provide step-by-step solutions via phone, email, or chat
• Escalate complex issues to higher technical teams (L2/L3)
• Maintain issue logs and ticket updates in CRM systems
• Guide users on product/software usage
Required Skills & Expertise
Troubleshooting ability
Communication skills
Networking basics
Customer handling
Ticketing tools knowledge
Education & Study Field
Diploma
Bachelor's Degree (Undergraduate)
Experience Required
0–3 years
Languages Required
English
Perks & Benefits
- House Rent Allowance (HRA)
Job Snapshot
- Job Code #JOB-951
- Category Information Technology
- Employment Full-Time
- Work Mode On-Site
- Shift Type Day Shift
- Deadline May 30, 2026
- Country India
- State / Province Kerala