Job Description
The Call Center Executive is responsible for handling inbound and outbound calls, assisting customers with queries, resolving complaints, and providing information about products or services. The role focuses on delivering excellent customer service and maintaining customer satisfaction.
Responsibilities
• Handle inbound and outbound customer calls professionally
• Resolve customer queries, complaints, and service issues
• Provide accurate information about products and services
• Maintain call quality and customer satisfaction standards
• Record customer details and update CRM systems
• Follow up with customers for issue resolution and feedback
• Resolve customer queries, complaints, and service issues
• Provide accurate information about products and services
• Maintain call quality and customer satisfaction standards
• Record customer details and update CRM systems
• Follow up with customers for issue resolution and feedback
Skills & Qualifications
Experience Required
0–1 years
Required Skills
Basic computer knowledge
Communication skills
Customer handling
Listening ability
Problem-solving
Languages
English
Education
12th
Diploma
Degree (Undergraduate)
Benefits
House Rent Allowance (HRA)