Job Description
The Concierge / Lifestyle Concierge Supervisor is responsible for delivering personalized guest experiences by managing all concierge services, including bookings, travel arrangements, and local recommendations. The role ensures exceptional service standards for all guests, with a strong focus on VIP handling, guest satisfaction, and team supervision in a 5-star hotel environment.
Responsibilities
• Supervise daily operations of the concierge desk
• Handle guest requests, bookings, and reservations (transport, tours, dining)
• Provide tailored recommendations for local attractions and experiences
• Handle guest requests, bookings, and reservations (transport, tours, dining)
• Provide tailored recommendations for local attractions and experiences
Skills & Qualifications
Experience Required
Fresher / No experience
Required Skills
Leadership and team management ability
Problem-solving and decision-making skills
Professional grooming and presentation
Strong knowledge of local destinations and services
Languages
English
Education
Diploma
Degree (Undergraduate)
Benefits
House Rent Allowance (HRA)
Health insurance
Paid sick time
Flexible schedule