Job Description
We are seeking an CRM Executive is responsible for managing customer relationships, handling inquiries, and ensuring customer satisfaction. The role involves maintaining customer data, coordinating with internal teams, and improving overall customer experience
Responsibilities
• Manage and update customer databases in CRM systems
• Handle customer inquiries via phone, email, or in-person
• Follow up with clients for feedback and service updates
• Coordinate with sales and support teams to resolve issues
• Generate reports on customer interactions and satisfaction
• Maintain strong relationships with existing customers
• Handle customer inquiries via phone, email, or in-person
• Follow up with clients for feedback and service updates
• Coordinate with sales and support teams to resolve issues
• Generate reports on customer interactions and satisfaction
• Maintain strong relationships with existing customers
Skills & Qualifications
Experience Required
1–3 years
Required Skills
Excellent communication and interpersonal skills
Familiarity with CRM software and MS Office
Problem-solving and customer-handling abilities
Time Management
Languages
English
Education
Degree (Undergraduate)
Benefits
House Rent Allowance (HRA)