Job Description
We are seeking a data-driven and strategic Customer Analytics Manager to lead customer insights, segmentation, and behavioral analytics. The role will focus on leveraging data to improve customer acquisition, retention, engagement, and lifetime value across business channels
Responsibilities
• Analyze customer behavior, preferences, and lifecycle patterns
• Write clean, maintainable code
• Identify trends in acquisition, retention, churn, and conversion
• Develop and maintain customer segmentation models
• Collaborate with data science teams on advanced analytics projects
• Write clean, maintainable code
• Identify trends in acquisition, retention, churn, and conversion
• Develop and maintain customer segmentation models
• Collaborate with data science teams on advanced analytics projects
Skills & Qualifications
Experience Required
Fresher / No experience
Required Skills
Customer Empathy
Customer Handling
Customer Premises Equipment Setup
Customer Relationship Management
Customer Support
Showroom Customer Handling
Languages
English
Malayalam
Education
Diploma
Degree (Undergraduate)
Diploma in Customer Relationship Management
Benefits
House Rent Allowance (HRA)