Job Description
We are hiring a Customer Service Executive to handle customer inquiries, resolve complaints, and provide excellent support across phone, email, and in-person channels. The role involves ensuring customer satisfaction, maintaining service quality standards, and supporting sales or operations teams when required
Responsibilities
• Handle customer inquiries via phone, email, or chat
• Resolve complaints and provide accurate information to customers
• Maintain customer records and update CRM systems
• Coordinate with internal departments to resolve service issues
• Ensure high levels of customer satisfaction and service quality
• Resolve complaints and provide accurate information to customers
• Maintain customer records and update CRM systems
• Coordinate with internal departments to resolve service issues
• Ensure high levels of customer satisfaction and service quality
Skills & Qualifications
Experience Required
1–4 years
Required Skills
Basic computer and CRM knowledge
Customer handling and conflict resolution ability
Patience and professionalism in dealing with customers
Strong communication and problem-solving skills
Time management and multitasking skills
Languages
English
Education
Diploma
Degree (Undergraduate)
Benefits
House Rent Allowance (HRA)
Visa
Ticket
1 Month Annual Leave
Medical Allowance (MA)
Food provided