Job Description
We are hiring a Customer Service Executive to handle customer inquiries, resolve complaints, and ensure a high level of customer satisfaction. The role involves responding to calls and emails, supporting clients with service information, and coordinating with internal teams to resolve issues efficiently
Responsibilities
• Handle customer queries via phone, email, or in-person
• Resolve complaints and provide timely solutions
• Maintain customer records and update CRM systems
• Coordinate with internal departments for issue resolution
• Ensure high levels of customer satisfaction and service quality
• Resolve complaints and provide timely solutions
• Maintain customer records and update CRM systems
• Coordinate with internal departments for issue resolution
• Ensure high levels of customer satisfaction and service quality
Skills & Qualifications
Experience Required
1–4 years
Required Skills
MS Office and basic CRM knowledge
Patience and professional attitude
Problem-solving and conflict resolution ability
Strong communication and customer handling skills
Time management and multitasking capability
Languages
English
Hindi
Education
Diploma
Degree (Undergraduate)
Benefits
House Rent Allowance (HRA)
Visa
Ticket
1 Month Annual Leave
Medical Allowance (MA)
Food provided