Job Description
We are hiring a Customer Service Executive to manage customer interactions and provide professional support in retail, hospitality, healthcare, and corporate sectors in Al Wakrah. The role involves handling inquiries, resolving complaints, coordinating with departments, maintaining customer records, and ensuring excellent customer satisfaction and service quality
Responsibilities
• Respond to customer inquiries via phone, email, or in-person interactions
• Resolve customer complaints and provide service solutions
• Maintain customer records and update CRM systems
• Coordinate with internal teams to ensure smooth customer support
• Ensure customer satisfaction and maintain service standards
• Prepare reports and follow up on customer requests when required
• Resolve customer complaints and provide service solutions
• Maintain customer records and update CRM systems
• Coordinate with internal teams to ensure smooth customer support
• Ensure customer satisfaction and maintain service standards
• Prepare reports and follow up on customer requests when required
Skills & Qualifications
Experience Required
1–4 years
Required Skills
CRM software and MS Office proficiency
Customer service and communication expertise
Problem-solving and conflict resolution capability
Professional attitude and interpersonal skills
Time management and multitasking ability
Languages
English
Education
Degree (Undergraduate)
Benefits
House Rent Allowance (HRA)
Visa
Ticket
1 Month Annual Leave
Medical Allowance (MA)