Job Description
We are seeking an Customer Support Executive to responsible for managing client communication and ensuring smooth coordination of transport operations. The role involves providing trip status updates, handling documentation, and resolving customer issues. The executive ensures timely responses and maintains strong client relationships. Additionally, the position focuses on service quality, accuracy, and customer satisfaction
Responsibilities
• Communicate with clients and provide trip status updates
• Collect and share POD documents
• Handle invoice-related queries
• Resolve complaints related to delays, damages, and shortages
• Coordinate with operations and drivers
• Maintain customer records and reports
• Collect and share POD documents
• Handle invoice-related queries
• Resolve complaints related to delays, damages, and shortages
• Coordinate with operations and drivers
• Maintain customer records and reports
Skills & Qualifications
Experience Required
1–3 years
Required Skills
Attention to detail and documentation accuracy
Basic computer and MS Office knowledge
Coordination and multitasking skills
Problem-solving and complaint resolution ability
Strong communication and customer handling skills
Languages
English
Education
Degree (Undergraduate)
Benefits
House Rent Allowance (HRA)