Job Description
The Front Office Manager is responsible for managing the front desk, concierge, bell desk, and guest relations to ensure seamless guest experiences. This role ensures smooth check-in/check-out processes, maintains luxury service standards, and leads the front office team to deliver exceptional hospitality.
Responsibilities
• Oversee front office operations including reception, concierge, and bell desk
• Ensure smooth check-in/check-out and reservation handling
• Manage guest relations, VIP arrivals, and handle complaints effectively
• Supervise and train front office staff to maintain 5-star service standards
• Ensure smooth check-in/check-out and reservation handling
• Manage guest relations, VIP arrivals, and handle complaints effectively
• Supervise and train front office staff to maintain 5-star service standards
Skills & Qualifications
Experience Required
5–10 years
Required Skills
Attention to detail and service excellence mindset
Excellent guest handling and problem-solving ability
Knowledge of front office systems (PMS)
Leadership and team management skills
Languages
English
Education
Degree (Undergraduate)
Benefits
House Rent Allowance (HRA)
Health insurance
Life insurance