Job Description
The Front Office Manager is responsible for overseeing reception, concierge, bell desk, and guest relations, ensuring seamless guest experiences and maintaining 5-star luxury service standards. The role focuses on front office operations, team leadership, and guest satisfaction.
Responsibilities
• Manage front office operations including reception, concierge, and bell desk
• Ensure smooth check-in/check-out and reservation processes
• Handle VIP guests, complaints, and service recovery
• Ensure smooth check-in/check-out and reservation processes
• Handle VIP guests, complaints, and service recovery
Skills & Qualifications
Experience Required
Fresher / No experience
Required Skills
Attention to detail and service excellence mindset
Excellent guest handling and problem-solving ability
Knowledge of PMS systems (Opera, IDS, etc.)
Leadership and team management skills
Languages
English
Education
Diploma
Degree (Undergraduate)
Benefits
House Rent Allowance (HRA)
Health insurance
Paid sick time