Job Description
The Guest Relations Manager is responsible for ensuring exceptional guest experience, handling VIP guests, resolving complaints, and maintaining strong guest relationships in a luxury hotel environment.
Responsibilities
• Handle VIP guests, repeat guests, and special arrivals
• Manage guest complaints and service recovery professionally
• Coordinate personalized guest services and special requests
• Manage guest complaints and service recovery professionally
• Coordinate personalized guest services and special requests
Skills & Qualifications
Experience Required
3 years
Required Skills
Professional grooming and guest etiquette
Strong knowledge of luxury hospitality standards
Strong problem-solving and conflict handling ability
Languages
English
Hindi
Education
Degree (Undergraduate)
Benefits
House Rent Allowance (HRA)
Leave Travel Allowance (LTA)
Provident Fund
Health insurance
Paid time off
Food provided