Job Description
The Front Office Receptionist is the first point of contact for guests, responsible for handling check-ins, check-outs, reservations, and guest queries while delivering professional and courteous service as per 5-star standards.
Responsibilities
• Handle guest check-in and check-out efficiently
• Manage reservations, room bookings, and cancellations
• Respond to guest inquiries, calls, and requests
• Manage reservations, room bookings, and cancellations
• Respond to guest inquiries, calls, and requests
Skills & Qualifications
Experience Required
Not specified
Required Skills
Basic computer skills and knowledge of PMS systems
Maintain accurate guest records and billing
Strong customer service and guest handling ability
Languages
English
Education
Diploma
Degree (Undergraduate)
Benefits
House Rent Allowance (HRA)
Health insurance
Food provided