Job Description
The Front Office Receptionist is the first point of contact for guests, responsible for handling check-ins, check-outs, reservations, and guest queries while delivering professional and courteous service as per 5-star standards.
Responsibilities
• Handle guest check-in and check-out efficiently
• Manage reservations, room bookings, and cancellations
• Respond to guest inquiries, calls, and requests
• Maintain accurate guest records and billing
• Manage reservations, room bookings, and cancellations
• Respond to guest inquiries, calls, and requests
• Maintain accurate guest records and billing
Skills & Qualifications
Experience Required
1 year
Required Skills
Ability to work in rotational shifts
Basic computer skills and knowledge of PMS systems
Professional grooming and presentation
Strong customer service and guest handling ability
Languages
English
Education
Diploma
Degree (Undergraduate)
BBA in Hospitality / Hotel Management
Benefits
House Rent Allowance (HRA)
Health insurance
Paid sick time
Food provided