Job Description
We are seeking a customer-focused and personable Guest Relations Executive to ensure an exceptional experience for guests. The ideal candidate will act as a key point of contact, addressing guest needs, resolving concerns, and enhancing overall satisfaction
Responsibilities
• Welcome and assist guests in a professional and friendly manner
• Handle guest inquiries, requests, and complaints efficiently
• Coordinate with internal departments to ensure seamless guest service
• Maintain guest records and feedback reports
• Ensure high standards of hospitality and customer satisfaction
• Handle guest inquiries, requests, and complaints efficiently
• Coordinate with internal departments to ensure seamless guest service
• Maintain guest records and feedback reports
• Ensure high standards of hospitality and customer satisfaction
Skills & Qualifications
Experience Required
2–4 years
Required Skills
Excellent communication and interpersonal skills
Experience in hospitality, customer service, or guest relations
Professional appearance and service-oriented mindset
Strong problem-solving and conflict resolution abilities
Languages
English
Malayalam
Education
Diploma
Degree (Undergraduate)
Benefits
House Rent Allowance (HRA)
Food provided