Job Description
We are hiring a Guest Relations Executive to ensure exceptional guest experiences by handling guest inquiries, resolving concerns, and maintaining high hospitality service standards. The role involves welcoming guests, coordinating with hotel departments, managing VIP services, and ensuring customer satisfaction throughout the guest stay
Responsibilities
• Welcome guests and provide professional customer assistance
• Handle guest inquiries, feedback, and complaint resolution
• Coordinate with housekeeping, front office, and restaurant teams
• Manage VIP guest services and special requests
• Ensure high guest satisfaction and hospitality standards
• Handle guest inquiries, feedback, and complaint resolution
• Coordinate with housekeeping, front office, and restaurant teams
• Manage VIP guest services and special requests
• Ensure high guest satisfaction and hospitality standards
Skills & Qualifications
Experience Required
1–4 years
Required Skills
Customer service and guest handling expertise
Multitasking and coordination capability
Problem-solving and conflict resolution skills
Professional appearance and hospitality etiquette
Strong communication and interpersonal abilities
Languages
English
Hindi
Education
Diploma
Degree (Undergraduate)
Benefits
House Rent Allowance (HRA)
Visa
Ticket
1 Month Annual Leave
Medical Allowance (MA)