Job Description
We are hiring a Guest Relations Executive to provide exceptional customer service and ensure a memorable guest experience in hotels, restaurants, and hospitality establishments at Souq Waqif. The role involves welcoming guests, handling inquiries and complaints, coordinating guest services, and maintaining high hospitality standards in a fast-paced tourism environment
Responsibilities
• Welcome and assist guests professionally during their visit
• Handle guest inquiries, complaints, and service requests
• Coordinate with hotel or restaurant departments to ensure guest satisfaction
• Promote hospitality services and maintain positive guest experiences
• Maintain guest records and service reports
• Ensure compliance with company hospitality standards and procedures
• Handle guest inquiries, complaints, and service requests
• Coordinate with hotel or restaurant departments to ensure guest satisfaction
• Promote hospitality services and maintain positive guest experiences
• Maintain guest records and service reports
• Ensure compliance with company hospitality standards and procedures
Skills & Qualifications
Experience Required
1–4 years
Required Skills
Communication and interpersonal abilities
Guest relations and customer service expertise
Multitasking and coordination skills
Problem-solving and conflict resolution capability
Professional appearance and hospitality etiquette
Languages
English
Hindi
Education
Diploma
Degree (Undergraduate)
Benefits
House Rent Allowance (HRA)
Visa
Ticket
Medical Allowance (MA)
Food provided