Job Description
The Technical Support Executive is responsible for providing technical assistance to customers or internal users, resolving software/hardware issues, and ensuring smooth functioning of IT systems or services through phone, email, or chat support.
Responsibilities
• Handle customer technical queries and support tickets
• Troubleshoot software, hardware, or network issues
• Provide step-by-step solutions via phone, email, or chat
• Escalate complex issues to higher technical teams (L2/L3)
• Maintain issue logs and ticket updates in CRM systems
• Guide users on product/software usage
• Troubleshoot software, hardware, or network issues
• Provide step-by-step solutions via phone, email, or chat
• Escalate complex issues to higher technical teams (L2/L3)
• Maintain issue logs and ticket updates in CRM systems
• Guide users on product/software usage
Skills & Qualifications
Experience Required
0–3 years
Required Skills
Communication skills
Customer handling
Networking basics
Ticketing tools knowledge
Troubleshooting ability
Languages
English
Education
Diploma
Degree (Undergraduate)
Benefits
House Rent Allowance (HRA)