Job Description
We are seeking a work oriented Telecaller who have to be responsible for communicating with customers or prospects via telephone to promote products/services, generate leads, handle inquiries, or provide customer support. This role is common in sales, banking, insurance, education, healthcare, and telecom sectors.
Responsibilities
• Contact potential customers using provided databases
• Explain products or services clearly
• Generate leads or close sales
• Schedule appointments for field sales teams
• Answer customer inquiries
• Resolve complaints or escalate issues
• Provide product/service information
• Record customer feedback
• Maintain call logs
• Update customer records in CRM systems
• Track sales targets and performance metrics
• Explain products or services clearly
• Generate leads or close sales
• Schedule appointments for field sales teams
• Answer customer inquiries
• Resolve complaints or escalate issues
• Provide product/service information
• Record customer feedback
• Maintain call logs
• Update customer records in CRM systems
• Track sales targets and performance metrics
Skills & Qualifications
Experience Required
Not specified
Required Skills
Active listening
Basic computer knowledge
Communication Skills
Confidence and patience
Persuasion and negotiation skills
Target-oriented mindset
Languages
English
Malayalam
Education
12th
Diploma
Degree (Undergraduate)